The right message at the right time
Our customer retention and loyalty analytics deliver insights to help you craft appropriate messages and offers to build lasting, profitable relationships.
Map customer journey and “moments that matter”
Identify key interactions to find where you can reduce friction and increase delight and when to deliver messages to affect behavior.
Analyze profitability impact
Find points in the journey that generate profits or increase losses; prioritize where to use data science to gain deeper insight.
Design data science experiments to reveal key drivers
Use advanced analytics to reveal potential causes for critical behaviors at various touch points that influence churn or loyalty.
Create effective messaging
Translate key drivers into engaging, easy to understand messages that align with customer interests.
Evaluate offers and incentives
Align with customer preferences to make the right offer to the right customer at the right time.