The right message at the right time
Our customer retention and loyalty analytics deliver insights to help you craft appropriate messages and offers to build lasting, profitable relationships.
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Map customer journey and “moments that matter”
Identify key interactions to find where you can reduce friction and increase delight and when to deliver messages to affect behavior. -
Analyze profitability impact
Find points in the journey that generate profits or increase losses; prioritize where to use data science to gain deeper insight. -
Design data science experiments to reveal key drivers
Use advanced analytics to reveal potential causes for critical behaviors at various touch points that influence churn or loyalty. -
Create effective messaging
Translate key drivers into engaging, easy to understand messages that align with customer interests. -
Evaluate offers and incentives
Align with customer preferences to make the right offer to the right customer at the right time.